Privacy Policy

Last updated: 22 October 2025

This Privacy Policy explains how Here4Heat Ltd (“we”, “our”, “us”) collects, uses and protects personal information when you use our website https://here4heat.com or contact us in any other way.

1. Who we are

Here4Heat Ltd is a family-run heating and plumbing company based at:

Unit 16, Northbrook Business Park, Worthing, West Sussex BN14 8PQ
Telephone: 01903 250 139 Email: info@here4heat.com

We are the data controller for the personal information described in this notice.

2. Information we collect

We may collect and process the following information:

• Name, phone number, email address and property address when you request a quote or service.
• Details about your boiler or heating system needed to provide an accurate quotation or service.
• Any messages or attachments you send via our contact forms or email.
• Technical data such as IP address, browser type and cookie information (see Section 8).

3. How we use your information

We use your information to:

• Respond to enquiries, schedule visits and provide quotations.
• Carry out installations, servicing and repairs.
• Send appointment confirmations or reminders.
• Manage our accounts, invoices and customer records.
• Improve our website and marketing based on anonymous usage data.
  We will never sell your information to anyone.

4. Lawful basis for processing

We process your data under the following lawful bases:

• Contract: to take steps at your request before entering a contract or to perform our contract with you.
• Legal obligation: to keep business and tax records.
• Legitimate interest: to manage and grow our business (e.g. customer service follow-up).
• Consent: where you opt in to receive marketing communications.

5. Marketing

We may occasionally email customers with updates or seasonal offers.
You can withdraw consent at any time by clicking “unsubscribe” or emailing info@here4heat.com.

6. Sharing your information

We only share information where necessary to deliver our services, for example:

• With our engineers or trusted subcontractors attending your property.
• With suppliers or manufacturers arranging product warranties.
• With professional service providers (e.g. accountants, IT support) under strict confidentiality.

All third parties are required to keep your data secure and only process it on our instructions.

7. Data storage and retention

We store your information securely within the UK.
Customer records are kept for up to seven years for accounting and warranty purposes, after which they are securely deleted.

8. Cookies and analytics

Our website uses cookies to operate correctly and to collect anonymous usage statistics through tools such as Google Analytics.
You can block cookies in your browser settings, but some parts of the site may not function properly.
For more details, see our separate Cookie Policy (if applicable).

9. Your rights

Under the UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing.
• Withdraw consent for marketing.

To exercise these rights, contact info@here4heat.com.
We will respond within one month.

10. Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, alteration or loss.

11. Complaints

If you have concerns about our use of your data, please contact us first.
You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Changes to this policy

We may update this Privacy Policy from time to time.
Any changes will appear on this page with a new “Last updated” date.